面試遭刁(diao)難的十大應對技巧

　　The interview is undoubtedly the most important part of your job search. Your network and your resume may help you get your foot in the door, but you've got to ace the interview to get the job. What happens, though, if your interviewer is -- gulp! -- mean or abrasive?

　　面(mian)試(shi)無疑是(shi)找(zhao)工作(zuo)中最(zui)重要的部(bu)分。網絡和簡歷是(shi)工作(zuo)的敲門磚，但是(shi)要得(de)到這份工作(zuo)，你還需(xu)要在(zai)面(mian)試(shi)中表現出色。但是(shi)如果面(mian)試(shi)官很刁難怎(zen)么辦呢？

　　Read on for advice from job-search experts and learn how to save the day -- and when you should walk away。

　　讀讀以下專(zhuan)家的(de)意見----怎樣轉(zhuan)危為安(an)？何時該明智的(de)選擇離(li)開？

　　1. Remain calm. Job-search mentor Roberta Chinsky Matuson of Human Resource Solutions suggests, "Take a moment to compose yourself. Then simply answer the question using a calm tone. Eventually the person will stop being so hostile, particularly if you are responding in a way that is not giving them any fuel for their fire."

　　保持冷靜。人力資源(yuan)解決方案公司求(qiu)職顧問(wen)Chinsky Matuson說："先調整一(yi)下(xia)自(zi)己的(de)(de)情(qing)緒，然后用冷靜的(de)(de)語(yu)氣(qi)簡單(dan)的(de)(de)回答他的(de)(de)提(ti)問(wen)。 特別是如(ru)果(guo)你的(de)(de)回答讓(rang)面(mian)試官無(wu)從刁(diao)難的(de)(de)話，他最終就不(bu)會再對(dui)你有敵(di)意了。

　　2. Watch what you say. "Do not let an interviewer's tone push you over a ledge to potentially say things that you may later regret. Remember that business networks of people are wide and expansive, and your negative response or behavior in an interview could have lasting repercussions in wider circles," says Justin C. Honaman, a strategic business process and technology professional。

　　注意(yi)你說的(de)(de)(de)話(hua)。Justin C. Honaman精通業(ye)務流(liu)程和專業(ye)技(ji)術，他(ta)建議說："不要因為面試官(guan)的(de)(de)(de)語調(diao)，而說出一(yi)些自己可能會(hui)后悔的(de)(de)(de)話(hua)。記住，職(zhi)業(ye)人士的(de)(de)(de)社交關系(xi)網廣泛而富有不斷變(bian)化的(de)(de)(de)可能性，你在面試中的(de)(de)(de)不良(liang)表現可能會(hui)在更(geng)大的(de)(de)(de)職(zhi)業(ye)圈內給你帶(dai)來持續的(de)(de)(de)壞影響。"

　　3. Remain confident. Stephen R. Balzac, president of 7 Steps Ahead, an organizational development firm, says, "The more confident you are, the easier it is to operate on the assumption that you're not dealing with malice. That gives you the room to ask the interviewer if there's something wrong or if this isn't a good time. Frequently, what comes off as hostility is due to something else entirely: The interviewer may be distracted, upset about something else, have a tight deadline, etc. In one case, an interviewer's young son was extremely ill and when offered a chance to reschedule, he jumped at it."

　　保持自(zi)信。Stephen R. Balzac，在一(yi)家組(zu)織與發展公司(si)的(de)(de)工(gong)作。他(ta)說(shuo)："你越(yue)自(zi)信的(de)(de)話(hua)，將面試(shi)(shi)官(guan)(guan)的(de)(de)敵(di)意(yi)當著空氣處(chu)理起來就(jiu)越(yue)簡單。這樣，你可以心平氣和(he)的(de)(de)問面試(shi)(shi)官(guan)(guan)是(shi)不(bu)是(shi)哪里(li)出錯了(le)，還是(shi)現(xian)在面試(shi)(shi)的(de)(de)時機不(bu)恰(qia)當。面試(shi)(shi)官(guan)(guan)的(de)(de)敵(di)意(yi)經常可能是(shi)一(yi)些與面試(shi)(shi)完全無關(guan)的(de)(de)事(shi)(shi)情(qing)(qing)造成的(de)(de)：可能他(ta)心情(qing)(qing)很差，為什么(me)事(shi)(shi)情(qing)(qing)而(er)難(nan)受，或者工(gong)作交期催得(de)很急(ji)等等。比(bi)如(ru)有一(yi)次(ci)，一(yi)位面試(shi)(shi)官(guan)(guan)的(de)(de)兒子(zi)得(de)了(le)重病，如(ru)果(guo)你和(he)他(ta)重新約下一(yi)次(ci)面試(shi)(shi)的(de)(de)話(hua)，他(ta)會馬上同意(yi)的(de)(de)。"

　　4. Get to know your interviewer. "If a vein is popping out of your potential new employer's head, ask questions directly related to the interviewer, such as, 'How long have you been with the company? What role did you have when you started? Tell me the story of working your way up,'" says career consultant Angela Lussier of 365 Degrees Consulting. "If you get her talking about herself, you can quickly turn her lion's roar into a kitten's meow."

　　主(zhu)動(dong)去(qu)了解你(ni)(ni)的(de)面試官(guan)。"當你(ni)(ni)的(de)潛在(zai)雇(gu)主(zhu)開(kai)始不耐煩的(de)時(shi)候(hou)，問一些(xie)和他有直(zhi)接關聯的(de)事(shi)(shi)情，如：‘您(nin)在(zai)公司(si)工作(zuo)幾年(nian)了？剛開(kai)始的(de)時(shi)候(hou)您(nin)從事(shi)(shi)什么職位呢(ni)？可以告訴我您(nin)在(zai)工作(zuo)中的(de)處事(shi)(shi)方式嗎？"365°咨詢公司(si)的(de)職業顧問Angela Lussier如此(ci)建(jian)議。他還(huan)說："如果(guo)你(ni)(ni)可以讓(rang)你(ni)(ni)的(de)潛在(zai)雇(gu)主(zhu)開(kai)始談(tan)自(zi)己(ji)的(de)事(shi)(shi)情，那(nei)她馬(ma)上會從一個(ge)發怒的(de)母老虎變(bian)成(cheng)一個(ge)溫順的(de)小貓咪。"

　　5. Address the issue. "The best thing someone can do when faced with a hostile interviewer is pause and ask if he/she has done/said something to upset or irritate the person conducting the interview. Usually, people don't realize that they are coming across in such an off-putting way, and they quickly adjust when the issue is raised, but gently," suggests Donna Flagg, workplace expert and founder of The Krysalis Group, a business and management consulting firm。

　　解決爭端。Donna Flagg是一(yi)位職場專家，他(ta)(ta)創辦了(le)(le)一(yi)家名為Krysalis Group的(de)職業和管理咨詢公司。他(ta)(ta)說："當(dang)你面對一(yi)位有(you)敵意(yi)的(de)面試(shi)(shi)官時，最好的(de)'方法就是停下(xia)來(lai)，問(wen)問(wen)他(ta)(ta)/她，是不是你在面試(shi)(shi)中說了(le)(le)什么讓(rang)他(ta)(ta)生氣的(de)話冒犯到(dao)他(ta)(ta)了(le)(le)？很(hen)多時候，人(ren)們并(bing)沒有(you)認識到(dao)自己正在說的(de)話(做的(de)事(shi)情)會讓(rang)人(ren)不愉快。當(dang)他(ta)(ta)們意(yi)識到(dao)以后，就會馬上不著痕跡的(de)調整過來(lai)。"

　　"6. Remember that it may be a test. "They may just be testing you -- to see how you handle pressure or deal with certain circumstances. They want to know if you stay calm and collected or if it gets to you and affects your decision-making and actions. Many times these situations arise in business, so, unbeknownst to you, they may be placing you in a bit of a role-play scenario," reveals Bruce Powell, a managing partner with executive recruitment firm IQ Partners Inc。

　　記住這(zhe)可(ke)能是(shi)一(yi)次試(shi)探。IQ Partners Inc。是(shi)一(yi)家獵頭公司，Bruce Powell是(shi)其合伙經(jing)理(li)(li)人(ren)，他揭露說(shuo)："面(mian)試(shi)中面(mian)試(shi)官故意(yi)刁(diao)難你(ni)，可(ke)能是(shi)正(zheng)在試(shi)探你(ni)---他們想測(ce)試(shi)你(ni)是(shi)如果(guo)處理(li)(li)壓(ya)力(li)以及(ji)類似情況(kuang)的。他們想知道碰到這(zhe)樣(yang)(yang)的情況(kuang)時，你(ni)是(shi)否可(ke)以保持(chi)鎮靜，或(huo)者說(shuo)這(zhe)樣(yang)(yang)的事(shi)情那個會影響(xiang)你(ni)的決策(ce)以及(ji)面(mian)試(shi)中的發揮。職業中會出現很多(duo)這(zhe)樣(yang)(yang)的情況(kuang)，所以在不了解你(ni)的情況(kuang)下，他們可(ke)能會通過在既定的場景(jing)模擬中觀(guan)察你(ni)的表(biao)現。"

　　7. Turn things around. Interview expert and author of "Hiring and Firing" Marlene Caroselli suggests, “Employ the 'turnaround' technique. Buy time by turning the question back to the interviewer. For example, you're told, "We need an exceptional candidate for this position. From what I've heard so far, there's nothing exceptional about you.' Your turnaround response would be, 'Can you tell me what is so exceptional about the job that only the rarest of skills are needed?'"

　　扭轉乾坤(kun)。面試(shi)專家Marlene Caroselli在其著(zhu)作"Hiring and Firing"中聲稱："運用周轉技(ji)巧。通(tong)過將問題丟回給面試(shi)官來爭取時間。例如，如果他們告訴你‘這(zhe)個職位我們需要(yao)(yao)的(de)是一位特別(bie)的(de)候(hou)選人。目前就(jiu)我所知，你沒有任何(he)特別(bie)之處(chu)。'你可(ke)以這(zhe)樣(yang)反問他們‘您能告訴為什么這(zhe)份工作只需要(yao)(yao)非常罕見的(de)技(ji)術要(yao)(yao)求，它的(de)特別(bie)之處(chu)在哪呢(ni)？

　　8. Grin and bear it. "If an interviewer is that rude, he's probably run off other good candidates. Your only goal is to get to the next step. Figure out what that is and if you can get there," advises workplace communications specialist Linda Swindling。

　　笑著接受它(ta)。"如果面試官態度很惡劣，他(ta)可能(neng)已經中意(yi)了(le)其他(ta)好的(de)候選人了(le)。你此時的(de)唯一(yi)目標就是進入下一(yi)個步驟。找出下一(yi)步需要做(zuo)什么，并(bing)努力去達(da)到這一(yi)目標。"以上建議(yi)來(lai)自職場交(jiao)流(liu)專家(jia)Linda Swindling。

　　9. Leave. Rachel Ingegneri, human resources expert and author of "Ten Minutes to the Job Interview," says, "If an interviewer is hostile to the point of creating fear or possible physical harm, I suggest that the candidate politely remove himself from the room or area and speak with someone in higher authority (a receptionist or secretary may provide that information). If there is no one else to speak with, vacate the premises as soon as possible. If hostile tactics appear to be the norm, that does not seem like the type of place to be employed."

　　離(li)開(kai)。人力資源專家(jia)(jia)Rachel Ingegner在其著作(zuo)"Ten Minutes to the Job Interview"說："如果面試官的(de)敵意讓你(ni)感到恐懼或給你(ni)造成(cheng)(cheng)了身體(ti)上(shang)的(de)傷害，我建(jian)議候選人禮貌的(de)離(li)開(kai)，然后向更高層(ceng)的(de)管理(li)人員反應情況(前臺或秘書可以將(jiang)高層(ceng)管理(li)人員的(de)信息(xi)提(ti)供給你(ni))。如果該公(gong)(gong)司沒有其他人可以反映情況，就馬上(shang)盡快離(li)開(kai)這家(jia)(jia)公(gong)(gong)司。如果一家(jia)(jia)公(gong)(gong)司的(de)粗暴無禮已經成(cheng)(cheng)了一種(zhong)行(xing)為規范，那(nei)這家(jia)(jia)公(gong)(gong)司也不會適合(he)上(shang)班(ban)了。"

　　10. Close strong. "Give a strong close at the end of the interview," states Lauren Milligan, founder of ResuMAYDAY.com. "Say, 'I'm very interested in this position and I sincerely thank you for your time and insights today. If I am chosen to continue on in your recruiting process, will I have the opportunity to interview with other managers as well?' This shows you were able to deflect their bad attitude and are hungry for more. In these times, only the strong survive, so don't let someone's bad attitude throw you off your game!"

　　強(qiang)勢(shi)的(de)結束。ResuMAYDAY.com 公司的(de)創始(shi)人Lauren Milligan 說(shuo)："在面(mian)(mian)(mian)試(shi)結束的(de)時(shi)候，表現(xian)強(qiang)勢(shi)一(yi)點。告訴面(mian)(mian)(mian)試(shi)官(guan)‘我(wo)對該職位(wei)很感興趣，感謝您抽(chou)時(shi)間來面(mian)(mian)(mian)試(shi)我(wo)，并真(zhen)誠的(de)感謝您今天的(de)真(zhen)知灼見。但是(shi)，如果下次我(wo)還(huan)有機會(hui)來貴(gui)司復試(shi)，請問(wen)是(shi)否由其他的(de)經理(li)來面(mian)(mian)(mian)試(shi)我(wo)呢？'這(zhe)樣(yang)說(shuo)表明(ming)對于他們惡(e)劣的(de)態(tai)度，你(ni)是(shi)有能力處理(li)的(de)，并且你(ni)追求的(de)不止這(zhe)些。這(zhe)種(zhong)情(qing)況下，只有強(qiang)者才可以生存，所以不要(yao)因為別人惡(e)劣的(de)態(tai)度而失去了工作的(de)機會(hui)。"

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